Shipping policy
Last updated: October 20, 2026
At Lovelaq, we aim to make shipping information clear and transparent.
Shipping destinations
Lovelaq currently focuses primarily on customers in the United States.
Shipping availability is determined by the destination entered during checkout.
Shipping cost
We currently offer FREE standard shipping on eligible Scalvia orders delivered within the United States.
Any applicable shipping charge will always be displayed before you complete your purchase.
Order processing
Once your order has been placed, we will begin preparing it for shipment as soon as possible.
You will receive an order confirmation at the email address provided during checkout.
Once your order has shipped and tracking information becomes available, you will receive a shipping confirmation containing the relevant tracking details.
Estimated delivery
Delivery times may vary depending on destination, carrier availability, order volume, and other logistical circumstances.
Any delivery timeframe provided by Lovelaq is an estimate and does not constitute a guaranteed delivery date.
Carrier delays, severe weather, customs procedures, peak shopping periods, or other circumstances outside our reasonable control may affect delivery.
Order tracking
Where tracking is available, customers will receive a tracking number after the order has been dispatched.
Please allow some time for the carrier's tracking system to update after you receive your tracking information.
Incorrect shipping addresses
Customers are responsible for providing a complete and accurate shipping address.
If you notice an error in the shipping information provided, contact us as soon as possible:
We will make reasonable efforts to update the address before the order is processed or shipped, but we cannot guarantee that changes will be possible once fulfillment has begun.
Lost or delayed orders
If your tracking information has not updated for an extended period or you believe your package may be lost, contact us at support@lovelaq.com with your order number.
We will review the available shipment information and assist you with the appropriate next steps.
Packages marked as delivered
If tracking shows that your package has been delivered but you cannot locate it, we recommend:
- Checking around the delivery location.
- Checking with household members or neighbors.
- Contacting the shipping carrier.
If you still cannot locate the package, contact us at support@lovelaq.com and we will assist you in reviewing the situation.
Damaged or incorrect orders
If your order arrives damaged, defective, or incorrect, contact us as soon as possible:
Please include your order number and photos or videos showing the issue.
For more information, please see our Return & Refund Policy.
Contact
For any shipping-related questions:
support@lovelaq.com
Lovelaq Customer Care