Terms of service
Last updated: October 20, 2026
These Terms of Service govern the use of the Lovelaq website and purchases made through our online store.
In these Terms, “Lovelaq”, “we”, “us” and “our” refer to the operator of this online store.
By visiting our website or making a purchase, you agree to these Terms of Service.
1. Online Store Terms
By using this website, you confirm that you have the legal capacity required to enter into a binding agreement under applicable law.
You may not use our products or services for any illegal or unauthorized purpose.
2. Products and Product Information
We make reasonable efforts to display our products, descriptions, photographs, colors, features and prices as accurately as possible.
The actual appearance of a product may vary slightly due to the device or screen used, manufacturing variations, product updates or other reasonable circumstances.
We reserve the right to modify products, features, prices or availability.
Scalvia is a personal-care device. Information provided on our website is for general informational purposes and is not intended to replace medical advice, diagnosis or treatment.
3. Orders
All orders are subject to availability and acceptance.
We reserve the right to refuse, cancel or limit an order where reasonably necessary, including in cases of suspected fraud, pricing errors, lack of availability or incorrect order information.
If we cancel an order after payment has been received, the corresponding amount will be refunded to the original payment method.
4. Prices and Payments
The applicable prices are those displayed on the website at the time the purchase is made.
We may change prices at any time, but these changes will not affect orders that have already been confirmed.
Payments are processed through the payment methods available during checkout.
Customers agree to provide current, complete and accurate billing and payment information.
5. Shipping and Delivery
Shipping availability, costs, estimated delivery times and other shipping information are described in our Shipping Policy.
Delivery times are estimates and may be affected by carriers, customs procedures, weather conditions, periods of high demand or other circumstances outside our reasonable control.
6. Returns, Refunds and Cancellations
Returns, refunds and order cancellations are governed by our Return & Refund Policy.
7. Accuracy of Information
We aim to keep the information on our website accurate and up to date.
However, occasional errors, inaccuracies or omissions may occur regarding product descriptions, prices, promotions, availability, shipping information or other content.
We reserve the right to correct such errors.
8. Intellectual Property
Content owned by Lovelaq, including text, graphics, branding, logos, designs, images and other original materials, may not be reproduced, distributed or commercially used without authorization where legally required.
Third-party trademarks and materials remain the property of their respective owners.
9. Third-Party Services and Links
Our website may include links to or integrations with third-party services.
Lovelaq does not control these services and is not responsible for their content, availability, privacy practices or terms.
10. Prohibited Uses
You may not use our website for illegal purposes, infringe intellectual property rights, introduce malicious software, attempt unauthorized access, unlawfully collect information about others or engage in fraudulent or harmful activities.
11. Personal Information
The processing of personal information is governed by our Privacy Policy.
12. Warranties
We make reasonable efforts to provide a reliable website and accurate information about our products.
However, we cannot guarantee that the website will always be available, error-free or uninterrupted.
Nothing in these Terms is intended to exclude any rights or warranties that cannot legally be excluded.
13. Limitation of Liability
To the extent permitted by applicable law, Lovelaq will not be liable for indirect, incidental, special or consequential losses arising from the use of the website or our products.
Nothing in these Terms limits liability where such limitation is prohibited by law.
14. Indemnification
To the extent permitted by law, you agree to indemnify Lovelaq against claims, losses or expenses arising from unlawful use of the website or violation of these Terms.
15. Severability
If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force and effect.
16. Suspension or Termination
We may suspend or restrict access to the website where a user materially violates these Terms or engages in illegal or abusive activity.
17. Governing Law
These Terms are governed by applicable Spanish law, without prejudice to any mandatory consumer protection rights that may apply to customers under the laws of their jurisdiction.
18. Changes to These Terms
We may update these Terms when necessary.
The latest version will be published on this page together with the date of the most recent update.
19. Contact
For questions regarding these Terms of Service:
support@lovelaq.com
Lovelaq Customer Care